How It Works
We've made the process as simple as possible. You provide the basics, we handle the rest.
You Tell Us About Your Loved One
Fill out a simple form with their name, email address, and optionally their phone number. That's all we need to get started. You don't need a death certificate right away - we can begin the discovery process while you wait for paperwork.
- Their name
- Primary email address
- Phone number (optional but helpful)
- Your contact details
We Discover Their Accounts
Our technology scans over 300 platforms to find accounts linked to their email and phone number. We check social media, streaming services, shopping sites, subscriptions, email providers, cloud storage, and more. This typically takes a few hours.
We Close Everything
We contact each platform on your behalf to request account closure or memorialization. We handle all the back-and-forth, submit required documentation, and follow up until each account is resolved. You receive a complete report when we're done.
- Submit closure or memorialization requests
- Provide death certificates where required
- Cancel active subscriptions
- Request refunds where possible
- Download data if requested
You Receive a Complete Report
When everything is done, you receive a detailed report showing every account we found, what action was taken, and the final status. Most cases are completed within 7 days.
Digital Estate Report
If you provide inbox access, we can extract critical financial information automatically.
What We Extract
By scanning email correspondence and PDF attachments (bank statements, super statements, etc.), we can often find:
- Tax File Number (TFN)
- Bank account numbers & BSBs
- Superannuation funds & balances
- Insurance policy numbers
- Government services (Medicare, Centrelink)
Why This Matters
Executors often struggle to find all the deceased's financial accounts. Important super funds go unclaimed. Bank accounts are missed. Insurance policies lapse.
Our Digital Estate Report gives you a head start by automatically finding this information in their email history - information that might otherwise take weeks to discover.
Report is password-protected. Sensitive numbers are partially masked. We revoke inbox access immediately after scanning.
Typical Timeline
You submit the form, we begin discovery
We contact platforms and submit requests
Most accounts resolved, report sent
Some platforms take longer to respond. We'll keep you updated on any accounts still in progress.
What You Don't Have to Do
✗ Search through their emails
✗ Figure out which platforms they used
✗ Learn each platform's closure process
✗ Fill out dozens of different forms
✗ Wait on hold with customer service
✗ Follow up repeatedly
✗ Deal with confusing policies
✗ Spend hours on admin during grief
Your Privacy is Protected
We're handling sensitive documents and personal information. Here's how we keep it safe.
256-bit Encryption
Bank-grade security for all data
Australian Servers
Your data stays in Australia
Secure Deletion
Documents deleted after completion